![]() ![]() The press office team are not able to assist with consumer enquiries. If you have submitted a claim regarding an ATOL Failure and wish to make an amendment, please log in to your claims portal account which can be accessed here. If you are abroad and have been affected by an ATOL Failure, you can call us on +44 (0) 3, which is available 24/7. Has your travel company stopped trading as an ATOL holder? To make an ATOL claim, you need to follow the instructions that relate to your specific travel company on our ATOL Failures page.Įach claim is individual, and claims are processed in accordance with the ATT Payment Policy. Make a claim or get an update on your claim If you have general questions about travel rights, you can contact us on Facebook, Instagram or Twitter. If your travel company is not a member of these, please contact Citizens Advice (Telephone 08).Įach operate a handling service for complaints regarding their members. If you were not satisfied with your package trip and the company is in one of the following trade associations, you should contact them for advice on how to make a complaint: Trade Association However, we are always happy to provide you with advice and guidance. We do not govern the service standards of travel companies, so we can’t take any action against them. Know your rights and how to make a complaintįor advice relating to travel related problems, including passenger rights concerning flight delays or cancellations, please refer to our Resolving travel problems pages. ![]() There is a range of contact options to choose from to help us best answer your enquiry.
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